Policies

Cancelation/ No Show Policy

  • July, August, Carnival, Easter and Happy New Year:

For reservations cancelled within 10 days prior to the check-in date it will not be charged any penalty. For reservations cancelled within 5 days prior to the check-in date it will be charged one night penalty. For cancellations made less than 24 hours prior to the check-in date, the Hotel will charge 100% of the entire stay reserved.

  • General period:

For reservations cancelled within 48 hours prior to the check-in date it will not be charged any penalty.

For cancellations between 48 and 24 hours prior to the check-in date, the Hotel will charge the first night as a penalty.

For cancellations made less than 24 hours prior to the check-in date, the Hotel will charge 100% of the entire stay reserved.

In case of no-show the Hotel will charge 100% of the entire stay reserved, on the credit card provided for guarantee purposes, without any refund.

Early departures and late arrivals – total stay will be charged according to the original booking.

Check-in time:

 From 14h00 to 23h00 - All check-ins after 23:00 must be reported to the Hotel, under penalty of cancellation.

  • Check in time 2:00 PM
  • Check out time 12:00 PM
  • Children age 12
  • Pets not allowed

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